Gujarat Disability Bus-Travel Concession

How the process works

1. 1

   Step 1: Check eligibility

   Permanent residents of Gujarat with minimum 40% certified disability (with free attendant for severe/100% categories). Applicant must have minimum 40% certified benchmark disability under RPwD Act. Must be a permanent resident of Gujarat. Must obtain official GSRTC Divyang Pass issued through Social Defence department. Free attendant/escort permitted only where medical certificate explicitly certifies attendant requirement (blindness, severe mental/locomotor).

2. 2

   Step 2: Prepare documents

   The official source lists the following documents.

   Documents needed for this step

   • Disability certificate / UDID card (minimum 40%).
   • Aadhaar card copy.
   • Gujarat residence certificate (Ration card / Election card).
   • Two passport size photographs.
   • Medical Board endorsement for attendant requirement (if applying for escort pass).
3. 3

   Step 3: Apply

   Through District Social Defence Office or designated GSRTC Central Bus Station pass counters. Step 1: Obtain Divyang Bus Pass application form from District Social Defence Office or GSRTC pass counter. Step 2: Attach UDID card copy, Gujarat residence proof, and photographs. Step 3: Verification of disability percentage by Social Defence staff. Step 4: Receive certified pass voucher / laminated photo pass. Step 5: Present pass to bus conductor for zero-fare ticket during travel.

4. 4

   Step 4: Verification

   Verification of UDID and resident documents by District Social Defence staff.

5. 5

   Step 5: Sanction / decision

   Decision authority, as stated by the official source: District Social Defence Officer and GSRTC Divisional Authority.

6. 6

   Step 6: Benefit

   100% free travel in GSRTC Ordinary, Local, and Express buses across Gujarat. 100% free travel for one companion/attendant for persons with 100% visual disability, severe intellectual impairment, or bedridden locomotor disability. Issued as an annual or multi-year laminated photo smart pass. Direct in-kind issuance of laminated photo concession pass.

7. 7

   Step 7: If delayed or rejected

   This step has not yet been confirmed from an official source. Please refer to the official portal or the concerned department.

8. 8

   Step 8: Grievance / appeal

   GSRTC Toll-Free Helpline (1800-233-6655) and Gujarat SWAGAT portal https://swagat.gujarat.gov.in/